How do I return my unit?
We’re sorry to hear you were dissatisfied with your Primal 7. If you are within 90 days** from the date of your purchase you may return your Primal 7 for a refund of the original purchase price. Please mail your items, preferably in the original packaging, to:
Primal 7 Returns
815 Brazos St
Austin, TX 78701
As soon as we receive the package(s) we will inspect your unit for damage, wear and tear, and assuming everything is in like-new condition, we will issue a refund within 7-10 business days from the time of our receipt of your package. Please note: All shipping charges are non-refundable and any stains or damage to the equipment will result in a restocking fee of 20% of the purchase price.
If you have any additional questions or concerns regarding this process please email us at email@example.com.
**For returns of a Rogue Pull-Up Bar purchased as a part of the Primal 7 Station, please note the return window is 20 days from the date of purchase.
**Please note: all apparel sales are FINAL. We do not grant returns for t-shirts or tank tops unless the item has arrived with a defect (damaged shirt, misaligned print, etc). For damaged items please contact us at firstname.lastname@example.org and we will gladly assist you.